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  • Your Feedback and Answered by TECNO R&D All

    Hello T Fans !
    We always listen your voice and try to implement or answer. Here some questions are asked by you and the answers given by our R&D Team.


    Q: Face unlock can open it even you close the eyes
    Ans: Its normal, use the software to add the face unlock feature, need to add the hardware then support it.

    Q: Camera quality is not good as it contains too much whiteness in the picture. Example:- if u take sky picture, that sky should becomes white but it should be in same colour (whitish issue)
    Ans: 1. After shooting the sky only, there will be no overexposure;
    2. Taking pictures with person, the face AE has brightened the face, the sky may be overexposed, and the sky will be overexposured, but this is normal.



    Q: Notification LED Light should be different for charging as well as full charge but currently it is same for both.
    Ans: The hardware only supports the single LED, its normal, depend on the product definition



    Q: System does not give gallery, file manager
    Ans: Use the Photos and FilesGo to replace it



    Q: OTG not supported
    Ans: not support this feature, depending on the hardware



    Q: Mobile Charger takes too long time to charge from 0% to 100%, around 3hours
    Ans: If product does not support the fast charge, and the charger is 5V/1.2A, its normal by 3-3.5 hours to full charge

    Q: Unable to select multiple messages to delete
    Ans: Its support to delete multiple messages, its the operation problem

    Kindly drop down any other Questions, Shall you have any.
    Our R&D team will note them down.
    Thanks.
    Last edited by TECNO SPOT TZ; 09-03-2018, 05:16 PM.

  • #2
    please, up till now I have not been able to repair my K9 camera. I m asked to provide the IMEI on the cartoon n I don't knw whereabout the cartoon. I don't know the next step now.

    Comment


    • waku7bisha commented
      Editing a comment
      Kindly take it to Carlcare Service Center near you

  • #3
    pls I want to change my pop1 font style

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    • #4
      how to change my spark 2 font style

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      • #5
        Originally posted by Giftkenedy
        how to change my spark 2 font style
        Sorry, the spark 2 doesn't support that feature.

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        • #6
          So like forever we won't have that in tecno spark 2??

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          • #7
            And what about the LED notification in spark 2

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            • #8
              when is the system update reach my TECNO W3

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              • #9
                LA7

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                • #10
                  my phone frequently heat

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                  • #11
                    pls since l bought my phone techno spark)(k7)it's very slow frezing l don't know what to do. even my friends want to buy some but because of its behavior

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                    • #12
                      hello

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                      • #13
                        you need to update your device. take it to carlcare office closest to you for the update to be done manually<br />
                        <br />
                        Originally posted by JJDONKOR
                        pls since l bought my phone techno spark)(k7)it's very slow frezing l don't know what to do. even my friends want to buy some but because of its behavior
                        Earnest, Nigeria.
                        Manager GMC XCLUSSIVE
                        Quality Service is our goal
                        Greetings from Tecno team

                        Comment


                        • #14
                          I want to update my canon x version an unable to and it has full storage

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                          • #15
                            My charger got spoiled automatically any idea to change mo purchase time 3month

                            Comment

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